SHIPPING & RETURNS

THIRD-PARTY LOGISTICS PROVIDER:

OUR GOODS ARE SHIPPED EXCLUSIVELY VIA DHL. IT WILL TAKE MAXIMUM 3 DAYS (AFTER YOUR ORDER) UNTIL YOU WILL RECEIVE A SHIPPING CONFIRMATION. IF YOU HAVE ANY PROBLEMS WITH YOUR SHIPMENT, PLEASE CONTACT OUR CUSTOMER SERVICE. FOR ALL DELIVERIES OUTSIDE THE EU IMPORT DUTIES MAY BE CHARGED. THE IMPORT DUTIES WILL BE CHARGED AS SOON AS YOUR PACKAGE HAS REACHED YOUR COUNTRY. IF IMPORT DUTIES OCCUR, THEY MUST BE PAID BY THE CUSTOMER. WE CANNOT PREDICT THE AMOUNT OF THE POSSIBLE DUTIES. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ABOUT YOUR COUNTRY'S CUSTOMS POLICIES.

SHIPPING TIME VARIES AND DEPENDS ON THE DESTINATION COUNTRY.

GERMANY: THE DELIVERY WILL TAKE 2-5 WORKING DAYS AFTER WE RECEIVED YOUR PAYMENT.
EUROPE: THE DELIVERY WILL TAKE 3-10 WORKING DAYS AFTER WE RECEIVED YOUR PAYMENT.
WORLDWIDE: THE DELIVERY WILL TAKE UP TO 30 WORKING DAYS AFTER WE RECEIVED YOUR PAYMENT.

EXCHANGES & RETURNS:

IF YOU WANT TO EXCHANGE OR RETURN AN ITEM, PLEASE CONTACT INFO@J-E-R-A.COM. PLEASE USE “RETURN" / "EXCHANGE" AND STATE YOUR JERA ORDER NUMBER AS SUBJECT AND DESCRIBE YOUR CONCERN IN THE MAIL.

• THE RETURN MUST BE REQUESTED AND SENT BACK WITHIN 14 DAYS AFTER THE DELIVERY DATE.
• THE ITEM MUST BE IN ITS ORIGINAL, UNUSED, UNALTERED AND UNWASHED CONDITION.
• THE ITEM MUST BE RETURNED WITH ATTACHED TAGS AND PACKAGING IN THEIR ORIGINAL CONDITION.

FOR INTERNATIONAL RETURNS WE CANNOT COVER RETURN SHIPPING COSTS. MEANING YOU WILL ALSO HAVE TO CREATE THE SHIPPING LABEL YOURSELF. PLEASE ENSURE THAT THE RETURNS ARE MARKED AS RETURNS, TO AVOID ANY ADDITIONAL CUSTOMS FEES.